Payment methods are credit card, ApplePay, GooglePay, ShopPay, PayPay, LINEPay, and PayDy. Once an order is completed, the payment method cannot be changed. Credit cards accepted via ShopPay are VISA, MASTER, American Express, JCB, Diners, and Discover. Please check your contract status (limit, number of contract payments, card number, etc.) carefully before using. Withdrawal dates and number of contract payments vary depending on the type of credit card and the details of the contract, so please check with your credit card company for details.

For deliveries within Japan, the shipping fee is 750 yen (tax included) per order nationwide. There is no additional shipping fee for remote islands or certain regions.

You can check the details of your ordered items by going to "Purchase History/Delivery Status Check" on your My Page and viewing your order history and details.

We will not accept any cancellations of orders due to customer reasons after the order has been completed.
Please check the details of your order and confirm it.
If you have any questions about a defective product, please contact us via chat.

Once you have selected the target collection, it will be displayed at the top of the page.
Please check.

We can only change the shipping address if the item has not yet been shipped. There may be other cases where we are unable to accept the change, such as when the item is being shipped. If you wish to change the shipping address, please fill out the form and submit it.

If you use a free address, please check your junk mail. If you use a carrier email address, it may be rejected as spam.

Please set up your email to receive emails from @openrec.tv / @cannel.io. We also recommend that you register and contact us using a free email address. If the above does not solve the problem, try clearing your cache and cookies.

If there is a possibility that your email address is incorrect, please use the [Email not received] option in the chat.

Please check that your order has been completed at the with mellow STORE. If you have checked the delivery status on the "absentee slip" and it has been returned to us, please contact us via the "delivery-related" section of the chat.